How Nrvole collects, uses and protects personal information when you use our business intelligence platform.
Nrvole (“we”, “us”) operates the Nrvole platform at nrvole.com. We are the data controller for the personal information described in this policy.
This policy explains what we collect, why we collect it, and the choices you have. It applies to our website, the signed-in application, and related communications.
We collect information in three broad categories:
We use personal information to:
We do not sell personal information, and we do not use the content of your private workspace to train third-party models.
Where UK GDPR applies, we rely on the following legal bases: contract (to provide the service you sign up for), legitimate interests (to secure, analyse and improve the platform), consent (for optional analytics cookies and marketing email, which you can withdraw at any time), and legal obligation (for record-keeping and compliance).
We share personal information only with service providers who process it on our behalf under contract — for example cloud hosting, email delivery and analytics. These processors act on our instructions and are bound by confidentiality and data-protection terms.
We may also disclose information where required by law, to enforce our terms, or in connection with a corporate transaction, in which case we will notify affected users.
We keep account information for as long as your account is active and for a limited period afterwards to meet legal and accounting requirements. Usage and technical logs are kept for a shorter period and then aggregated or deleted. You can ask us to delete your account at any time.
Where information is transferred outside the UK, we rely on adequacy decisions or appropriate safeguards such as the International Data Transfer Agreement and standard contractual clauses, together with additional technical measures where needed.
Subject to applicable law, you have the right to access, correct, delete, restrict or object to processing of your personal information, and to data portability. You can also withdraw consent and lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise any of these rights, contact us using the details below. We will respond within the timeframes required by law.
We use encryption in transit and at rest, role-based access controls and continuous monitoring to protect personal information. See our Security page for more detail. No method of transmission is completely secure, so we cannot guarantee absolute security.
We may update this policy from time to time. Material changes will be highlighted on this page and, where appropriate, notified to you by email. The date at the top shows when it was last revised.
For privacy questions or to exercise your rights, email privacy@nrvole.com or write to our Data Protection contact via the contact page.
Our team is happy to walk you through how Nrvole handles information.